Terms & Conditions and Privacy Policy
A legal disclaimer
Terms and Conditions & Privacy Policy
Effective Date: May 20, 2020
Hotel Name: The Amore Hills
Location: Senwali Patali, Jwarna, Kanatal, Uttarakhand 249130, India
By accessing or using this website, booking accommodation, or engaging with our services in any manner, you agree to the following Terms and Conditions and Privacy Policy. Please read them carefully.
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## 1. Hotel Information
Name: The Amore Hills
Address: Senwali Patali, Jwarna, Kanatal, Uttarakhand 249130, India
Ownership: Independently owned and operated
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## 2. Bookings and Payments
* Bookings can be made via our official website.
* A booking is confirmed only after successful payment.
* We accept payments through Credit/Debit Cards, UPI, Net Banking, and secure online gateways.
* Room rates and availability are subject to change until a booking is confirmed.
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## 3. Cancellation and Modification Policy
* Guests are eligible for a full refund if they cancel within 2 days of making a booking.
* Cancellations after this 2-day period may not be refunded.
* Guests can modify their booking dates free of charge, subject to availability. Rate differences for new dates may apply.
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## 4. Check-In / Check-Out
Check-in: 1:00 PM
Check-out: 11:00 AM
Early check-in or late check-out is based on availability and may incur additional charges.
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## 5. Guest Responsibilities
* Guests must present valid government-issued photo ID at check-in.
* Guests are expected to behave respectfully and maintain property cleanliness and safety.
* Any damage to the property caused by a guest will result in charges.
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## 6. Use of Facilities
* Facilities such as gardens, bonfire zones, and nature trails are for guest use.
* Guests use all facilities at their own risk; children must be supervised.
* We may restrict access to some areas due to maintenance or safety concerns.
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## 7. Limitation of Liability
* The Amore Hills is not responsible for loss or theft of guest belongings.
* We are not liable for delays, interruptions, or cancellations due to events outside our control (natural disasters, travel restrictions, etc.).
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## 8. Privacy Policy
### 8.1 Information We Collect
We may collect:
* Personal Information: Name, contact details, ID documents
* Booking Information: Dates, room preferences, special requests
* Payment Details: Handled securely by third-party processors; we do not store card data
* Technical Data: IP address, browser type, and visit behavior (through cookies)
### 8.2 How We Use Your Data
We use your data to:
* Process and confirm bookings
* Communicate important updates (booking details, service changes)
* Send promotional emails (only with your consent)
* Improve our website and services
### 8.3 Data Security
* Personal information is securely stored.
* Online transactions are protected using encrypted, PCI-DSS-compliant payment gateways.
### 8.4 Data Sharing
We do not sell or rent your data. Data may be shared with:
* Payment gateways and trusted third-party service providers
* Legal or government authorities as required by law
### 8.5 Cookies
Our website may use cookies for analytics and improved functionality. You may disable cookies through your browser settings.
### 8.6 Your Rights
You may:
* Request access to your data
* Ask for corrections
* Withdraw consent or request deletion (subject to legal limits)
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## 9. Changes to Policy
We may update these Terms and Conditions and Privacy Policy at any time. Changes will be posted on this page, and your continued use of our services signifies your acceptance.
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## 10. Governing Law
These terms are governed by the laws of the State of Uttarakhand, India. Disputes will be resolved in courts located in Uttarakhand.
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## 11. Contact Us
For questions, concerns, or support, please contact us at:
The Amore Hills, Senwali Patali, Jwarna, Kanatal, Uttarakhand 249130
Phone: 9810680377, 9999231323
Email: sas23enterprises@gmail.com
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